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Independent cybersecurity auditors have confirmed that 256-bit SSL encryption keeps your data safe. Only authorised staff members can see your information, and each of them signs a confidentiality agreement that follows the GDPR and the UK Data Protection Act 2018. Before you start playing, check what information is being collected, such as your registration details, payment information, and records of your play activity. These are only used for managing accounts, following rules, and checking for fraud. The EEA has dedicated servers where data is stored to make sure it is legal. You can change your account information from your dashboard, and you can ask our support team to delete or export your account at any time. Financial and licensing rules say that stored data must be kept for at least five years after the last transaction. Change your profile settings if you don't want to get marketing messages. Cookies are only used for necessary service functions, and third-party data sharing is only allowed with payment processors and system security providers who have signed strict agreements. Age verification and regular audits make sure that people under the age of 18 can't get in. If you think there has been a breach or have concerns about your data, please email our Data Controller right away so that they can look into it and get back to you within the time limits set by law.
We only collect your personal information through secure forms when you set up your account, make a payment, or contact customer service on your own time. Each data field, including name, date of birth, email address, residence, and payment information, is encrypted using 256-bit TLS protocols at entry, preventing unauthorized interception. Additional technical information–such as device identifiers, browser type, geolocation, and access timestamps–may be automatically logged to enhance security and comply with anti-fraud measures. Session cookies, strictly necessary for authentication and functionality, are stored temporarily and deleted when you sign out or after a period of inactivity. All records are processed and maintained in ISO/IEC 27001-certified environments. Databases employ advanced cryptography, including salted hashing for passwords and tokenization for transaction details. Access to stored files is limited to authorized personnel via multi-factor authentication, and all access is logged and regularly audited. The UK Gambling Commission and GDPR both require that data be kept for a certain amount of time. Personal information is deleted when the time is up or when you ask for it to be deleted. Regular security audits by third parties and 24/7 intrusion detection systems help keep risks low. Keep your account information private and change your passwords every so often to make your account even safer.
To keep operations running smoothly and follow the rules, strict procedures are used to check players' identities and stop illegal behaviour. Everyone who wants to take part must follow Know Your Customer (KYC) rules and send in current documents like a government-issued photo ID, proof of address that is no more than three months old, and, if necessary, proof of payment. Scanned copies or high-resolution photos are both acceptable formats. Automated tools that find fake or altered data and trained verification specialists who look over submissions by hand are both used to check them. When you log into your accounts, especially when you make a withdrawal or change something sensitive in your profile, you need to use multi-factor authentication (MFA). This protection uses both secure passwords and one-time codes sent by SMS or email. Additionally, device fingerprinting is implemented to detect unusual login locations or suspicious browser behavior, instantly flagging abnormal activity for investigation. AI-powered transaction monitoring tracks deposit and wagering patterns to quickly identify anomalies, such as sudden spikes or outlier betting behavior that commonly signal unauthorized access or money laundering attempts. Real-time cross-referencing of IP addresses, device data, and behavioural analytics helps find players who are trying to make multiple accounts or get around regional restrictions. Any inconsistencies will cause an account to be locked and custom verification requests to be sent. These requests can include video identification sessions that take place over secure channels. For account safety, clients should never share their login information, use strong, unique passwords, and report any suspicious messages or actions right away. All verification data is stored with multiple layers of encryption and can only be accessed by security professionals who have been given permission. Regular security audits and ongoing staff training make sure that the company follows industry standards and new regional rules about preventing fraud and verifying identities.
This platform uses a number of cookies and tracking systems to improve the user experience, customise ads, and make sure it follows the rules. There are four main types of these parts: strictly necessary cookies, performance trackers, functional elements, and targeting mechanisms. Each one has a specific job to do in managing sessions, keeping track of preferences, analysing site traffic, and sending personalised marketing messages. Strictly necessary cookies help with important tasks like logging in, setting security settings, and processing transactions. Turning these off might make it harder to use some account features. Performance trackers gather anonymous data about how people use a site, such as the pages they visit, how long they stay on the site, and how they interact with it. This information helps with load balancing and making the interface better. Functional cookies keep user preferences–such as language selection and interface customization–active during future visits. Targeting technologies record browsing habits across the platform, facilitating tailored advertisements and relevant bonus offers. Users may adjust cookie preferences at any time via the dedicated consent management tool, accessible from every page. Preferences can be updated to opt in or out of non-essential tracking. Additionally, browsers offer built-in settings to restrict or block cookies completely. Clearing stored data or disabling some tools may affect the availability of personalized features and targeted rewards. Regular audits are performed to ensure transparency and compliance with data protection statutes. Information gathered through these tools remains encrypted, is never shared with third parties for purposes beyond outlined objectives, and is subject to strict access controls. Full details on each type of tool and how collected information is managed can be reviewed in the dedicated tracking technologies appendix or by contacting customer support.
Each registered member is entitled to comprehensive control over their own submitted details. These entitlements are set by international data protection standards, including GDPR and similar national regulations.
Registered patrons can request a detailed outline of all stored personal records, including account registration data, transaction logs, and communication history. You can send this request through the Contact Centre, but you will need to prove your identity to keep your information private. You will get a response within 30 days.
To keep records accurate, participants can change or add to information that is out of date or wrong. You can make most changes, like changing your phone number or email address, right in the account dashboard. If you need to change your profile and need extra proof (like updating your government-issued ID information), you may need to send in documents through a secure portal.
Any user can ask for all of their stored personal records to be deleted, as long as the law allows it. There are some limits: data about financial transactions or resolving disputes will be kept for as long as local laws require. Once the retention periods are up, that data will be automatically deleted. The Support page has a special Data Rights Request Form that must be used to send all deletion requests. All tasks involving accessing, changing, or deleting private data are done right away, without any delays. After each action is finished, the user will get a written confirmation sent to the email address they used to sign up. Users can take their complaints about private data management to national regulatory bodies or data protection authorities if there are any problems or disagreements.
Sharing user information with outside partners is only allowed in certain situations that are set by rules and the way the business works. Data may be shared with licensed payment processors during deposit and withdrawal transactions to guarantee that financial information remains safeguarded and complies with auditing procedures mandated by governing bodies. When identity confirmation is necessary, personal information may be reviewed by third-party verification providers. This collaboration serves to detect account misuse, combat fraudulent activities, and fulfill legal obligations such as age verification and compliance with anti-money laundering rules. Statistical information, never attributed to individuals, may be processed by external analytics services to enhance technical performance and user satisfaction. These partners receive solely anonymized metrics without direct access to identifiable records. Information may also be conveyed to law enforcement agencies or regulatory commissions if required under mandatory notifications, court orders, or official investigations. Only after confirming the legal basis for each request are these disclosures carefully recorded. All collaborators are required by contract to follow strict security rules that prevent them from using or sharing the shared data for commercial purposes or without permission. People who want to know which outside groups have gotten their information or who want to complain about data transfer can do so through the platform's support interface.
A multi-layered security architecture protects all financial transactions. Transport Layer Security (TLS) protocols with at least 256 bits of encryption are used to send sensitive information, such as credit card numbers and bank account information. This makes sure that unauthorised people can't read payment information while it's being sent. When you deposit or withdraw money, your card information is tokenised right away. A randomly generated token replaces your real card number, which lowers the risk of exposure and misuse. There is never a time when full card data is kept on local servers. PCI DSS Level 1-certified experts do regular penetration tests and vulnerability assessments to find and fix any security holes. Two-factor authentication is required for access to all back-end payment handling interfaces. Automated systems keep an eye on transactional traffic for signs of problems, like differences in the amounts or frequency of transactions, which could mean that someone is trying to commit fraud. If any suspicious activity is found, transactions are put on hold and a manual audit is done before they are approved. The storage system keeps personal banking information separate from player credentials. Access is only given to certain, background-checked people, and encrypted keys are changed on a regular basis. Data retention for payment records follows both regulatory and privacy-by-design principles. This lets users look back at past transactions without exposing more data than necessary.
For extra protection, users are encouraged to set strong and unique account passwords and refrain from sharing banking credentials. You can turn on security alerts for logins and payment attempts in the account dashboard to keep an eye on everything that happens with your account.
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