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Only people who are at least 18 years old can take part. Before you sign up, please check the laws in your area. To keep things fair, people can't have more than one account.
The least amount you can deposit is €10. Credit cards, e-wallets, and direct bank transfers are all good ways to pay. Once the wagering requirements are met, you can ask for a withdrawal. Different methods have different processing times: e-wallets can take up to 24 hours, while cards and banks can take 1 to 5 business days. You can only take out €5,000 a day at most.
Bonuses have certain rollover requirements, which are usually 35 times the value of the bonus. You can only use free spins on certain slots. Unless otherwise stated, each user, household, or IP address can only use one offer.
Users are encouraged to set limits on how much they can deposit each day, week, or month right in their profile. You can ask for self-exclusion, which will start right away and last for at least six months. Helpline contacts and links to support organizations are provided on the responsible play page.
Abuse of system vulnerabilities, use of automated scripts, or any fraudulent actions lead to permanent suspension without prior notice. Cooperation with investigation in cases of suspected misconduct is mandatory.
Concerns about account activity or transactions can be addressed through customer support via chat or email. Issues unresolved within 14 days may be forwarded to an independent adjudicator at no cost.
All policies may be revised to align with legal developments. Users will receive notification at least 7 days prior to enforcement. Continued participation indicates acceptance. Contact support for clarifications or to review the full document.
Before funding your profile, review the supported payment solutions. Accepted methods typically include Visa, MasterCard, Skrill, Neteller, and bank transfers. Each provides different processing speeds and limits. Different methods have different minimum top-up requirements. Most of the time, e-wallets let you add money starting at €10, but card payments may need at least €20. Pay attention to maximum amounts per transaction and daily or monthly limits imposed by the platform or payment processor. These details are available in the financial section of your account dashboard. Payout requests require prior verification. All personal information must be accurately submitted and verified according to regulatory protocols. Incomplete or erroneous data can lead to delays or cancellation of transaction requests. Processing times for cashouts depend on both internal approval and the payment channel. E-wallets generally process within 24 hours after approval, cards within 1-3 business days, and direct bank withdrawals may take up to 5 days. Pending verification or additional security checks extend these periods.
| Method | Minimum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| Visa / MasterCard | €20 | €20 | 1-3 days |
| Skrill / Neteller | €10 | €10 | Within 24 hours |
| Bank Transfer | €30 | €30 | Up to 5 days |
Bonuses or promotional credits may affect payout eligibility. If a promotional offer has been activated, certain wagering thresholds must be fulfilled before withdrawal requests are processed. Review each offer’s specific criteria before opting in. No commissions are typically charged on either funding or cashout operations by the platform, but check with your provider if intermediary fees may apply. Always verify recent transaction history for any discrepancies, and contact customer support if issues arise.
To take advantage of promotional offers, participants must be at least 18 years old (or the legal gambling age in their area) and have a fully verified account. People who have more than one account or haven't fully verified their identity may not be able to get rewards. Some offers are only available in certain areas and may not be available everywhere. Always refer to the bonus details to confirm territorial limits.
Each reward is subject to a specific playthrough multiplier. For example, a 100% match offer with a 35x wagering condition on bonus funds means the awarded funds must be staked thirty-five times prior to withdrawal. Only certain types of games can help you meet these requirements, and different games count at different percentages. Table games often pay out less than video slots. Before any promotional credits, the real-money balance is used. If you try to get around these rules, such as by betting in strange ways, you may lose the money you were given.
Promotional credits and free spins have an expiration date, which is usually between 24 hours and 30 days after they are activated. Once the time is up, you lose any unused money or free rounds. To keep all your benefits, make sure to activate and use each offer within the time limit. Check the information that comes with each reward to make sure you know when it will expire.
Before you sign up, always read the reward summary to see what you need to do and when it will end. This makes it clear what qualifications are needed, how game choices affect progress towards wagering, and stops credits from being lost by accident.
Everyone who takes part has the right to clear information about how their account is being used, how their money is being spent, and how their personal data is being used. You can ask for copies of your game logs and transaction history through the support portal without having to pay extra. Account holders have full control over their own settings, such as how much they can deposit, lose, and play. Setting these limits in the profile section helps keep spending in check and encourages safe gaming habits. You can always ask for limits or to be excluded from the group. If you ask for it, access to the platform will be blocked for a set amount of time, and all advertising will stop. The live chat and email options are both available for help right away. Your personal and financial information must be correct and up to date. If there are any mistakes or false information, the user's profile may be suspended or closed, and they may lose their winnings. Always keep your login information safe and don't give it to anyone else. Use the designated security contact to quickly report any unauthorised activity or suspected breaches. Everyone who plays games must follow the law in their area about the minimum age for playing. There are ways to settle disagreements about money or gameplay. Customers should send a written request to customer service, and all claims will be looked at within ten business days. If a settlement can't be reached internally, an outside mediation group can be used. By acting responsibly and following the rules of the platform, participants help make sure that everyone has a safe and fair experience.
Players should get in touch with customer service as soon as they notice a problem, either through the official support page or the live chat system that is available. To speed up the investigation, make sure to give your account information, a detailed description of the problem, and any relevant screenshots or documents.
If your problem isn't fixed after your first email, you can file a formal complaint by sending an email to the complaints department. Make sure to include your user ID, the date of the incident, and a clear description of your complaint. If possible, include proof to back up your claim. The platform promises to let you know that it got all of your submissions within 24 hours.
Within five business days, all complaints that were sent in correctly are looked at. You will get regular updates on the status of your case and a full response, which will include either a proposed solution or a clear explanation of why more time is needed because the case is complicated.
If there are still problems after an internal review, they can be sent to an independent Alternative Dispute Resolution (ADR) provider. You can get in touch with the approved ADR body if you need to. When players send in their case files and correspondence to the outside party, they must share all of it. The operator must follow the results of the ADR process, and they will do so right away.
You still have the right to file a complaint with the licensing authority if you think that procedures were not followed according to licensor rules. Make sure to include the entire history of your case and the ADR decision, if applicable.
Keep copies of all communications about your dispute for yourself. This includes chat logs, emails, and any documents that were sent or received. These records may be very important for later reviews or appeals.
We will protect your privacy at all times. Unless the problem has to do with account security or fraud prevention, filing a complaint or starting a dispute will not affect your access or participation.
This platform collects certain user information at different points, such as when they sign up, verify their identity, make a purchase, or talk to customer service. The information that is collected could include the person's legal name, birthdate, address, contact information, identification numbers, payment information, device information, browser type, session length, and location. Cookies and other tracking technologies only watch what you do to make your experience better and keep you safe.
We follow all laws when we handle data, such as the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR 2016/679). We keep personal information for things like following through on contracts, preventing fraud, working with law enforcement, resolving disputes, and targeted marketing if the person agrees.
The platform has advanced security measures in place, such as SSL encryption, two-factor authentication, a firewall, and limited access protocols. Only people who have been given permission and signed confidentiality agreements can handle sensitive data. We do regular security audits and vulnerability assessments.
Information is never given to people who shouldn't have it. Only regulated payment processors, certified identity verification providers, legal authorities, and partners who provide services under contract can share information. We check every outside third party to make sure they follow all of the rules for protecting personal data around the world.
Personal information is kept only as long as it is needed to meet legal, regulatory, and operational needs. According to anti-money laundering rules, financial and identification information can be kept for up to seven years. Data is safely destroyed after the retention periods end.
People can see, change, or ask for the deletion of stored information at any time. You can take back your permission to process without making the previous use illegal. Requests to move or limit processing are answered within the time limits set by law. All questions are answered through the dedicated support channel, which has strong verification steps.
When information crosses borders, protections like Standard Contractual Clauses, adequacy decisions, or user-specific consents are put in place. If you ask, we will be open about where and how much data we store.
You can choose whether or not to receive promotional messages in your account settings. You can change how often you get messages, and each one has an easy way to unsubscribe.
People who are not old enough to legally participate are not allowed to register or send in information. Active monitoring and identity checks make sure that data from people under the age of 18 is not processed.
Bonus
for first deposit
1000CAD + 250 FS
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